Terms & Conditions

The following Terms and Conditions apply to your stay at ULTIQA Hotels & Resorts.

General

Terms & Conditions below are for bookings made directly via the Groups websites and payments via payment gateway system.

Early Check-Out

The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Late Check-Out

Late checkouts are available upon request. Please contact Reception to check availability. Additional fees may be applied. A late check-out fee may apply if the property is not vacated prior to the set check-out time of the property.

Guarantee Policy
A valid Debit/Credit Card is required at time of booking and a valid Debit/Credit Card must be presented at time of check in.

No Party Policy
ULTIQA Hotels & Resorts has a strict no party policy. In the event that any apartment/guest is identified as having a party, the hotel reserves the right to immediately request all occupants of the apartment up to, and including, the guest who has registered for the apartment to vacate the premises. In the event that an eviction does occur, the accommodation is non refundable. In addition the registered guests will be required to settle the account prior to departure for any expense resulting from additional cleaning of the apartment, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.

Pay On Arrival Policy
Guests can choose to book now and pay later with particular rates (ie Best Flexible Rate). A valid Credit Card is required at time of booking however the full payment isn’t required until check-in. Changes and cancellations are permitted up until 2pm local time within 48 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full.

Identification

Upon arrival at your selected property Guests must provide valid Federal or State Government issued photographic identification for security purposes. The booking must be under the name of the person checking in. In addition, the Guest must also provide a credit card in the name of the photographic ID.

Deposit & Final Payment

For all bookings a non-refundable deposit of one (1) nights booking must be received immediately to confirm your booking.

Hotels

For all Bookings full payment must be received at least 48 hours prior to your scheduled day of arrival or, if your booking is made within 48 hours of your scheduled day of arrival, full payment must be made at the time of booking.

For High Season Bookings full payment must be received at least 30 days prior to your scheduled day of arrival or, if your booking is made within 30 days of your scheduled day of arrival, at the time of booking.

Resorts

For all Bookings full payment must be received at least 14 days prior to your scheduled day of arrival or, if your booking is made within 14 days of your scheduled day of arrival, full payment is due at the time of booking.

For High Season Bookings full payment must be received at least 30 days prior to your scheduled day of arrival.

**High Season is deemed any time around peak holiday periods, school holidays, long weekend public holidays, major events and festivals where demand is high.

Hotels and Resorts

If any deposit or final payment is not received by the due date, ULTIQA Hotels & Resorts reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited to ULTIQA Hotels & Resorts.

Once final payment of your booking has been made, a confirmation of that payment and your booking will be sent to you via email or post to the email or postal address you provided at the time you made the booking.

Child Policy
Children sleep free on existing bedding, within the maximum allowed guests per room. If a roll away / cot / sofa bed is required charges will apply.

Fees
All credit/debit card payments made to ULTIQA Hotels & Resorts will incur a 1.8% non-refundable, credit card service fee.

Facilities 
If any feature/facility is essential for the guest in choosing a particular property, we recommend contacting the property prior to booking. ULTIQA Hotels & Resorts cannot be held liable for omissions or errors whether temporary or permanent of a property’s facilities and services. Photos shown on the website are indicative only and may not specifically represent the exact room allocated to you. Destination images featured on the ULTIQA Hotels & Resorts website may not represent the views offered from our locations. Accommodation facilities listed may not apply to all room types.

No-Shows / Failure to Cancel
Each rate booked at a ULTIQA Hotels & Resorts property is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the particular type of rate booked. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked.

Pricing Errors
ULTIQA Hotels & Resorts and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price, inclusions or service at any point in time.

Foreign Currency
Conversion into foreign currency is given as an indication and is not binding. Only the currency confirmed during your reservation is confirmed.

Relocation 
In the event of a situation whereby the Property cannot provide accommodation as previously confirmed for whatever reason, the Property will undertake to relocate guests to a comparable alternate property within the ULTIQA Hotels & Resorts group at its absolute discretion with no additional cost to the guest. Should the guest wish to choose a property of a higher standard other than offered under this condition, the guest will be required to pay any price difference. Should the guest not wish to accept the relocation, a full refund & booking cancellation may be granted.

Disclaimers 

As a condition of your use of this Website, you warrant to ULTIQA Hotels & Resorts that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although ULTIQA Hotels & Resorts may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, ULTIQA Hotels & Resorts is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. ULTIQA Hotels & Resorts will fully cooperate with any law enforcement authorities or court order requesting or directing ULTIQA Hotels & Resorts to disclose the identity of anyone posting any such information or materials.

Limitation of Liability 
Notwithstanding anything contained in these Terms and Conditions to the contrary, ULTIQA Hotels & Resorts and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non performance of obligations under this Terms and Conditions.

Insurance 
ULTIQA Hotels & Resorts strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Governing Law and Jurisdiction
The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Australia and it is governed by the laws of Australia.