COVID-19 Travel Policy – ULTIQA Hotels & Resorts

COVID-19 Travel Policy & Cleaning Protocols

Book with Confidence: ULTIQA Hotels & Resorts already provide flexible cancellation policies travelling in low season. To help give you peace of mind travelling in mid-event and high-seasons, we will work with you if you find yourself in the unfortunate circumstance where you need to cancel a booking due to an unexpected Australian Government directive e.g., lock-down or direct isolation instruction. We will offer the following:

Option 1: Free of charge date change;

Option 2: Credit value for 12 months;

Option 3: A refund less 10% cancellation fee.

Proof of your residential address and isolation evidence is required to apply the Book with Confidence policy.

This policy does not apply to a change of mind brought on by uncertainty about personal impact of future Covid19 related government directives.

Contact us: 1800 485 847 |

Enhanced Cleaning and Disinfecting Protocols

Due to COVID19 we have made additional procedures part of our routine property cleaning to provide our guests with a safe and enjoyable stay. These include:

Public Areas – All public areas will be cleaned more frequently. This includes disinfecting all lifts, door handles and all high traffic areas of the resort. A hand sanitising station is available at reception.

Apartments – Beyond our normal cleaning procedures, all guest apartments have additional sterilizing protocols in place. Attention will be focused on high-touch surfaces and more rigorous cleaning throughout.

Reception – All staff will be practicing social distancing and reception has hand sanitiser on the counter. Additional disinfecting procedures are in place with regards to room keys, payment machines and pens. This area will also be routinely cleaned as part of our public area hygiene schedule.

We look forward to welcoming you to our ULTIQA Hotels & Resorts. Stay up to date with travel restrictions by visiting:

Australian Government Department of Health –

New Zealand Government Department of Health –